I know that not everyone feels comfortable using online systems for healthcare. Online GP systems and communication platforms like askmyGp or Anima have sparked a lot of discussion. Some patients love the convenience, while others have concerns – worry about technology, security, or just prefer speaking to a person.
As a GP I personally have some minor doubts so far but I am learning the system and believe that together with our fabulous staff and a constructive feedback from our patients we can improve quick end efficiently.
You’re Using AI Every Day – Even If You Don’t Realize It!
Did you know that AI is already making your life easier? When you use Google Maps, it plans the fastest route, avoids traffic, and even suggests alternative paths – all instantly. Imagine doing this manually: checking maps, listening to traffic reports and asking for directions. AI does this for you, without you even thinking about it!
Now, think about online GP systems like Anima. Instead of waiting in long phone queues, it directs your request to the right person, whether it’s a GP, nurse, or pharmacist. Just like Google Maps sorts out traffic, Anima sorts urgent and routine requests, ensuring you get the right care faster.
Before AI, planning a trip meant checking maps, measuring distance, estimating time and making notes. Before Anima, GPs had to sort requests manually, often leading to delays. Just like AI navigation makes travel smooth, Anima helps your GP practice run more efficiently, allowing more patients to be reviewed every day.
I understand some patients prefer phone calls, just like some still prefer paper maps. But embracing AI-powered systems means quicker, smarter access to healthcare, while phone lines remain open for those who truly need them.
Anima actually helps us help more patients faster:
We can review more requests each day – Anima allows us to quickly assess medical needs and distribute requests efficiently. That is why this is so important you give us as much information as possible in your initial request.
Smart triage means fairer care – We can sort urgent cases from routine ones, ensuring those who need help most get reviewed first.
Not every request needs a GP appointment – Some issues can be managed with quick advice, pharmacy support, or self-care – saving you time!
We work as a team – Requests can be handled by the right professional (GPs, nurses, pharmacists, or admin staff), so you get the best care without unnecessary delays.
More flexible care options – Depending on your request, we may respond with:
A message with self-care advice
A referral to a pharmacist 
A phone call with a GP 
A face2face appointment, if needed 
We’re working hard behind the scenes to ensure everyone gets the care they need as quickly as possible. Implementing Online platforms in healthcare is a learning process for both doctors and patients. As we integrate this system into our practice, we’re all adapting to new ways of managing healthcare.
If you trust AI to guide you in daily life-Google maps for directions, banking, and entertainment, why not trust AI to help manage your healthcare requests?
